Movers Kennington Service Terms and Conditions

These Terms and Conditions govern the provision of removal, relocation and associated services by Movers Kennington to customers within its operating area. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Customer means the individual, company or organisation that books or otherwise requests services from Movers Kennington.

Services means any removal, packing, unpacking, loading, unloading, furniture assembly or disassembly, storage handling or related services provided by Movers Kennington.

Goods means all personal effects, furniture, equipment and any other items that are the subject of the Services.

Contract means the agreement between Movers Kennington and the Customer for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Movers Kennington.

2. Scope of Services

Movers Kennington provides residential and commercial removal and related services within its designated service area and, by prior agreement, to other locations in the United Kingdom. The exact scope of the Services will be as described in the quotation or booking confirmation supplied to the Customer.

Any additional services requested by the Customer that fall outside the original quotation may incur further charges, which will be explained to the Customer as soon as reasonably practicable.

3. Booking Process

3.1 Initial enquiry and quotation

The Customer may request a quotation by providing accurate information about the property, access conditions, inventory of Goods, any special handling requirements and the preferred service date. Quotations may be provided based on information given by the Customer or following a survey, which may be carried out in person or remotely.

3.2 Accuracy of information

The Customer is responsible for ensuring that all information supplied for the purposes of a quotation or booking is true, complete and not misleading. Movers Kennington reserves the right to amend the quotation or apply additional charges if the information provided is inaccurate or incomplete.

3.3 Acceptance of quotation and formation of contract

A Contract is formed when the Customer confirms acceptance of the quotation issued by Movers Kennington, and Movers Kennington confirms the booking in writing. Confirmation may be provided by written communication setting out the agreed services, charges and service date.

3.4 Changes to booking

Any requested change to the service date, addresses, scope of Services or other key details must be communicated as early as possible. Movers Kennington will endeavour to accommodate changes but cannot guarantee availability. Changes may result in revised charges.

4. Pricing and Payment Terms

4.1 Pricing basis

Prices are typically based on factors such as the volume or nature of the Goods, distance travelled, access conditions, number of staff required and any additional services requested. All prices will be stated in pounds sterling unless otherwise agreed in writing.

4.2 Deposits

Movers Kennington may require a deposit to secure a booking. The amount and due date of any deposit will be set out in the quotation or booking confirmation. Failure to pay the deposit by the specified date may result in cancellation of the booking.

4.3 Balance payment

Unless otherwise agreed in writing, the balance of the charges is payable on or before the service date. Movers Kennington is entitled to refuse to commence or continue Services if payment has not been received in accordance with the agreed terms.

4.4 Methods of payment

Accepted payment methods will be specified during the booking process. The Customer is responsible for ensuring that cleared funds are received by the due date. Any bank or payment processing charges incurred by Movers Kennington due to incorrect payment details or insufficient funds may be passed on to the Customer.

4.5 Late payment

If payment is not made on the due date, Movers Kennington may charge interest on the overdue sum at the statutory rate permitted under UK law, accruing on a daily basis until payment is made in full. Movers Kennington may also suspend or withhold any further Services until all outstanding sums are paid.

5. Cancellations and Postponements

5.1 Cancellation by the customer

If the Customer wishes to cancel or postpone a booking, they must notify Movers Kennington as soon as possible. The following cancellation charges may apply, unless otherwise stated in writing.

Where cancellation is received more than seven days before the service date, no cancellation charge will normally apply, although any non-refundable third party costs may be retained.

Where cancellation is received between seven days and forty eight hours before the service date, a reasonable percentage of the quoted charges may be payable to cover allocated resources and administration.

Where cancellation is received less than forty eight hours before the service date, up to one hundred percent of the quoted charges may be payable.

5.2 Postponement

Postponements are treated as cancellations and rebookings. Movers Kennington will endeavour to accommodate new dates but availability cannot be guaranteed. Any applicable postponement fees will be communicated to the Customer at the time of request.

5.3 Cancellation by Movers Kennington

Movers Kennington may cancel or suspend the Services where:

the Customer is in breach of the Contract, including non-payment

the performance of the Services would be unsafe or unlawful

there are circumstances beyond reasonable control, such as severe weather, accidents, road closures, industrial action or other operational disruptions.

In such cases Movers Kennington will notify the Customer as soon as reasonably practicable and will, where appropriate, offer an alternative date for the Services or a refund of any sums paid for Services not provided, excluding unavoidable third party costs.

6. Customer Responsibilities

The Customer agrees to.

Provide clear and accurate information for the quotation and booking.

Ensure that adequate access is available at collection and delivery addresses, including reserved parking where required.

Obtain and pay for any necessary permits or permissions, such as parking dispensations or building access approvals.

Properly prepare and pack Goods where packing services are not included in the Contract, ensuring that fragile or high value items are suitably protected and labelled.

Be present or represented on the service date to direct Movers Kennington staff and confirm that all Goods have been loaded and unloaded as required.

Check the premises at both collection and delivery locations to ensure that nothing has been left behind or taken in error.

7. Goods Not Accepted for Removal

Unless expressly agreed in writing and appropriately prepared and declared, Movers Kennington does not accept responsibility for the removal of.

Hazardous, flammable or explosive materials, including but not limited to gas cylinders, fuel, chemicals and paint.

Perishable items or refrigerated goods.

Live animals or plants.

Valuables such as cash, jewellery, watches, precious metals, securities or important documents.

Illegal items or items that cannot be lawfully transported or disposed of.

If such items are included without disclosure, Movers Kennington may remove them from the vehicle or premises and will not be liable for any loss, damage or costs arising.

8. Liability for Loss or Damage

8.1 Standard liability

Movers Kennington will take reasonable care in handling, loading, transporting and unloading the Goods. If Goods are lost or damaged as a result of our negligence, liability will be limited to a reasonable cost of repair or replacement, taking into account fair wear and tear and the age and condition of the items.

8.2 Excluded causes of loss or damage

Movers Kennington is not liable for loss or damage arising from.

Inherent defects, natural deterioration or pre existing damage.

Insufficient or unsuitable packing where the packing was not carried out by Movers Kennington.

Weather conditions, vermin, or other events beyond our reasonable control.

Normal handling of particularly fragile items where the Customer insisted on their inclusion against advice.

Mechanical or electrical derangement of appliances or equipment unless external damage is evident and attributable to our negligence.

8.3 Inventory and inspection

The Customer is encouraged to draw attention to any high value or particularly fragile items before the Services commence. Upon completion, the Customer should inspect the Goods and premises and promptly raise any concerns. Failure to notify Movers Kennington of apparent loss or damage within a reasonable period may affect the ability to investigate and, where applicable, compensate.

8.4 Limits of liability

Any limitations of liability, including any specific monetary caps or insurance cover levels, will be communicated to the Customer during the quotation or booking process and may be confirmed in writing. The Customer may request information on additional cover where available.

9. Delays and Access Issues

9.1 Delays outside our control

Movers Kennington will make reasonable efforts to perform the Services within the agreed timeframe. However, arrival and completion times are estimates and may be affected by traffic, weather, unforeseen access difficulties or other circumstances beyond our control. Movers Kennington will not be liable for consequential losses arising from such delays.

9.2 Waiting time and additional charges

If the Services are delayed or extended due to factors beyond the control of Movers Kennington, including waiting for keys, lack of access, incomplete packing by the Customer or third party delays, additional charges may apply based on the extra time and resources required. These charges will be explained to the Customer as soon as reasonably practicable.

10. Waste and Disposal Regulations

10.1 Waste handling

Movers Kennington operates in compliance with applicable UK waste and environmental regulations. We do not remove or dispose of waste unless this has been specifically agreed as part of the Services.

10.2 Prohibited waste

We will not collect or transport controlled, hazardous or regulated waste unless properly declared, packaged and agreed in advance. This includes certain electrical equipment, chemicals, building rubble, contaminated materials and other regulated waste streams.

10.3 Customer obligations regarding waste

The Customer is responsible for ensuring that any items presented for removal as waste are lawful to transport and dispose of and are accurately described. Any costs, fines or penalties arising from the inclusion of prohibited or misdescribed waste may be charged to the Customer.

10.4 Disposal methods

Where disposal services are provided, Movers Kennington will use lawful and responsible disposal routes, which may include licensed waste transfer stations or recycling facilities in accordance with UK regulations.

11. Insurance and Risk

Movers Kennington maintains appropriate insurance in connection with the provision of its Services, subject to policy terms, conditions and exclusions. Details of insurance cover, including any applicable excess or limits, may be provided to the Customer upon request.

Risk in the Goods passes to Movers Kennington when loading begins and returns to the Customer upon completion of unloading, subject to the limitations set out in these Terms and Conditions.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with Movers Kennington as soon as possible so that it may be investigated and, where appropriate, resolved. The Customer should provide details of the issue, including dates, locations, descriptions of the Goods and any supporting evidence such as photographs.

Movers Kennington will aim to acknowledge and respond to complaints within a reasonable period and may propose solutions such as remediation, repair, partial refund or other appropriate measures, subject to these Terms and Conditions.

13. Data Protection and Privacy

Movers Kennington collects and processes personal information about Customers for the purpose of providing and administering Services, handling payments, managing bookings and complying with legal obligations.

Personal data will be handled in accordance with applicable UK data protection laws. Information may be shared with employees, contractors and relevant third parties strictly as necessary to perform the Services or meet legal or regulatory requirements.

14. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under UK law.

Subject to the above, Movers Kennington will not be liable for loss of profit, loss of business, loss of anticipated savings, loss of opportunity or any indirect or consequential losses arising out of or in connection with the Services or the Contract.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any Contract between Movers Kennington and the Customer, are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales, save that Movers Kennington may bring proceedings in any other jurisdiction where the Customer is resident or holds assets if necessary to protect its rights.

16. General Provisions

16.1 Entire agreement

These Terms and Conditions, together with the quotation and any written confirmation issued by Movers Kennington, constitute the entire agreement between the parties and supersede any prior discussions, representations or understandings.

16.2 Variations

No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Movers Kennington.

16.3 Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Assignment

The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of Movers Kennington. Movers Kennington may assign or subcontract any part of the Services, provided that it remains responsible for the performance of the Contract.

16.5 No waiver

Failure or delay by Movers Kennington to exercise any right or remedy under these Terms and Conditions shall not be deemed a waiver of that or any other right or remedy.

By proceeding with a booking and using the Services of Movers Kennington, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.