Movers Kennington Privacy Policy
This Privacy Policy explains how Movers Kennington collects, uses, stores and protects personal data relating to our customers in the Kennington area. It applies to all individuals who request, use or enquire about our moving, packing, storage or related services, whether as private individuals or on behalf of a business. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018.
By using our services or contacting us, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
Movers Kennington is the data controller in respect of the personal data we process about our customers in the Kennington area. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection law.
Personal Data We Collect
We may collect and process the following categories of personal data when you make an enquiry, obtain a quote or use our services:
Identification and contact details, such as name, postal address, service address, billing address and general location information within the Kennington area.
Communication details, such as the content of your messages, notes of phone conversations and details of any complaints, feedback or requests.
Service information, including details of the property you are moving from and to, access information, inventory details for items being moved, dates and times of moves, and special instructions or requirements.
Contract and billing information, such as records of quotes, contracts, invoices, payment status and related transaction information. We do not store full payment card details; where card payments are taken, these are processed securely by our chosen payment processor.
Technical and usage information, where applicable, such as basic information about how you access our website or online forms, including IP address, device type and approximate location, collected through essential cookies or similar technologies.
Any other information you voluntarily provide to us that is relevant to organising and carrying out your move or associated services.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis for doing so under the UK GDPR. Depending on the context, the applicable lawful bases are:
Performance of a contract. We process your personal data to provide you with quotes, confirm bookings, plan and carry out removals, packing and storage, manage invoicing and payments, and deliver any aftercare or follow-up services.
Compliance with legal obligations. We may process certain information to comply with our legal and regulatory obligations, such as accounting, tax, health and safety and insurance requirements.
Legitimate interests. We may process personal data where this is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This can include managing and improving our services, responding to enquiries, protecting our business from fraud or misuse and keeping basic records for administrative purposes.
Consent. In limited circumstances, we may rely on your consent, for example where required before sending certain types of marketing communications. Where processing is based on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotes, estimates and service proposals tailored to your move within or from the Kennington area.
To plan, schedule and deliver removal, packing, storage and related services, including coordinating access and handling special requirements.
To communicate with you about your enquiry, booking, changes to your service, invoices and payments.
To manage our relationship with you, including handling complaints, disputes, feedback and customer service queries.
To maintain accurate records for administrative, accounting and audit purposes.
To improve our operations, services and customer experience, including staff training and service quality monitoring.
To protect our legitimate business interests, for example in relation to fraud prevention, security and the establishment or defence of legal claims.
Data Processors and Sharing of Personal Data
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are only permitted to process your data in accordance with our instructions and must provide appropriate technical and organisational measures to protect your data.
Categories of processors and recipients may include:
IT and software service providers who host or support our digital systems and customer records.
Payment processing providers who handle card and other electronic payments on our behalf.
Subcontracted movers, drivers or labour providers engaged to assist in delivering removal or related services, where they need certain information to carry out their tasks safely and effectively.
Professional advisers such as accountants, auditors or legal advisers where necessary for legal, accounting or insurance purposes.
We may also share personal data with public authorities, regulators, law enforcement or courts where we are required to do so by law or where it is necessary to protect our rights, property or safety or that of our customers or others.
We do not sell your personal data to third parties.
International Data Transfers
Our primary operations are within the United Kingdom. If there is any need to transfer personal data outside the UK, we will ensure that an adequate level of protection is in place, for example by using countries recognised as providing an adequate level of data protection or by implementing appropriate safeguards such as standard contractual clauses, in accordance with data protection law.
Data Retention
We will keep your personal data only for as long as is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we keep core customer and contract records for a period that allows us to manage our relationship with you, respond to any queries or complaints and comply with applicable limitation periods for legal claims. Financial and invoicing information is typically retained for a period required by tax and accounting laws.
When personal data is no longer required for these purposes, we will securely delete or anonymise it so that it can no longer be associated with you.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access. You have the right to request confirmation as to whether we process personal data about you and to request a copy of that data.
Right to rectification. You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for the processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain circumstances, for example while we verify accuracy or consider an objection.
Right to object. You may object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any direct marketing activities.
Right to data portability. In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Where processing is based on consent, you also have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures include limiting access to personal data to staff and processors who need it for their role, using secure systems and applying procedures designed to preserve confidentiality, integrity and availability of data.
Privacy of Customers in the Kennington Area
This Privacy Policy applies to all Movers Kennington customers and prospective customers in the Kennington area, including residents and businesses who request or use our services for moves within, from or to Kennington. We are committed to handling all personal data in a way that respects the privacy expectations of our local community.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, applicable law or data protection practices. Any updated version will be made available through our usual communication channels, and the revised policy will apply from the date it is issued.
