Terms and Conditions for Movers Kennington
These Terms and Conditions set out the basis on which our moving and relocation services are provided by Movers Kennington (referred to as “we”, “us”, or “our”). By booking or using our removal services, you agree to be bound by these terms. Please read them carefully before confirming any service, as they explain the booking process, payment obligations, cancellation rights, liability limits, waste handling rules, and the law that applies to the agreement.
These terms apply to domestic and commercial moving services, including packing, loading, transport, unloading, furniture handling, and related service options agreed in advance. They also apply to any additional services we provide during the course of a move, including temporary storage support where separately arranged. If any special conditions are agreed in writing, those conditions will apply alongside these terms unless they conflict with mandatory law.
Nothing in these terms limits your statutory rights as a consumer under UK law. However, the services we provide are subject to operational limits, safety requirements, vehicle access conditions, and customer responsibilities. It is important that all information given to us before and during the move is accurate, complete, and updated if circumstances change.
Bookings may be made by telephone, email, online form, or other channels we make available from time to time. A booking is not confirmed until we have accepted it in writing or by another clear form of confirmation. Any estimate given before confirmation is based on the information available at the time and may change if the details of the job change.
When making a booking, you must provide full and accurate details about the items to be moved, the property type, floor levels, parking conditions, access restrictions, packing requirements, and any special handling needs. You must also notify us of any fragile, valuable, hazardous, or unusually heavy items. If the information provided is incomplete or inaccurate, we may revise the quotation, adjust the planned resources, or refuse to carry out part or all of the service where safety or legality requires it.
We may request photographs, inventory details, or further information before confirming the booking. The booking process may also require a deposit or pre-authorisation, depending on the service type and schedule. Any quotation is generally valid only for the period stated in the offer and may be withdrawn or changed if the job specification changes or if the booking is not accepted within the stated timeframe.
All prices will be confirmed at the time of booking or in the written estimate. Prices may be fixed, hourly, or based on a combination of labour, vehicle use, distance, waiting time, packing materials, and additional services. Unless otherwise stated, quotations are based on normal working conditions, reasonable access, and the absence of unforeseen complications.
Payments must be made in accordance with the invoice or booking confirmation. We may require a deposit to secure the date, with the balance due before, during, or immediately after completion of the service. Where credit terms are agreed in writing, payment must be made within the period stated on the invoice. If payment is made by card, bank transfer, or another approved method, you are responsible for ensuring cleared funds are available.
If payment is not received when due, we may charge reasonable late payment fees and interest where permitted by law, and we may suspend further services until all outstanding sums are settled. Any bank charges, failed payment fees, or additional administration costs caused by declined or reversed payments may be charged to you to the extent permitted by law. We reserve the right to retain goods or suspend delivery where lawful until outstanding charges are paid.
You may cancel or amend a booking by giving us notice as soon as possible. Cancellation charges may apply depending on the amount of notice given, the amount of work already prepared, and whether staff, vehicles, or materials have been allocated. If you cancel after we have begun preparing for the move, we may charge for costs already incurred, including labour time, materials, and travel preparation.
Where a deposit has been taken, it may be non-refundable in whole or in part if the cancellation is made within the period stated at booking or if the service is cancelled for reasons beyond our control. If you request a change to the date, time, or scope of work, we will try to accommodate the amendment, but we cannot guarantee availability. Any rescheduled booking may be treated as a new booking for pricing or resource purposes.
We may cancel or postpone a service if unavoidable circumstances occur, including vehicle breakdown, staff illness, severe weather, traffic disruption, legal restrictions, unsafe conditions, or events outside our reasonable control. If we must cancel, we will use reasonable efforts to rearrange the service or refund any prepaid sums for work not performed. We are not liable for indirect losses caused by a lawful cancellation or delay arising from force majeure or circumstances beyond our control.
Our liability is limited to losses or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We will take reasonable precautions when handling your belongings, but we are not responsible for damage resulting from pre-existing faults, inadequate packing by you, hidden defects, normal wear and tear, or items that are not suitable for transport in the condition presented.
You are responsible for ensuring that fragile items are properly packed unless you have paid for our packing service and we have agreed to pack those items ourselves. We are not liable for damage to glass, ceramics, antiques, electronics, artwork, or other delicate goods unless the loss is directly caused by our negligence and not by inherent fragility or insufficient protection. We may decline to move items that we reasonably consider unsafe, prohibited, or beyond the capacity of the agreed service.
If damage or loss occurs, you must notify us within a reasonable time and provide evidence of the issue, including photographs and a description of the affected item. We may inspect the item or request access for assessment. Where liability is established, our maximum responsibility will be limited to the lower of the replacement value, repair cost, or the limit set out in the booking agreement, except where the law prevents such a limit.
We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law. We are not liable for losses that are indirect, incidental, consequential, or purely economic unless required by law. Customers should ensure that valuable items are covered by suitable insurance if the value exceeds any agreed service limit.
Any insurance we arrange or include as part of the service is subject to the policy terms, exclusions, excesses, and claim requirements of the insurer. It is your responsibility to review whether your own household, contents, business, or transit insurance provides adequate cover for your belongings during the move. We may be able to provide information about available cover options, but we do not act as an insurer unless expressly stated.
In relation to property access, you must make sure the premises are ready for the move, with sufficient parking permissions, lift access, keys, and clear routes where possible. Delays caused by blocked access, missing keys, incorrect addresses, building restrictions, or waiting time beyond the agreed service may result in extra charges. If the service cannot be completed because access is impossible or unsafe, you may remain liable for reasonable costs already incurred.
Where waste disposal, clearance, or removal of unwanted items is included in the service, both parties must comply with UK waste regulations. We will only remove, transport, or dispose of waste in accordance with applicable environmental law, including the duty of care that applies to controlled waste. We may require you to identify items to be disposed of separately from items to be retained.
You must not ask us to remove hazardous waste, asbestos, chemicals, medical waste, gas cylinders, batteries, oils, solvents, or other regulated materials unless we have expressly agreed and are legally permitted to handle them. If such items are discovered during the service and were not declared in advance, we may stop work in relation to those items and charge for any reasonable delay, redirection, or disposal costs caused by the non-disclosure.
When waste is collected, we may transfer it only to lawful facilities, authorised recyclers, licensed disposal sites, or other permitted routes. You agree to provide all information we reasonably request to comply with waste transfer obligations, including confirmation of ownership, source, and classification of items if required. Where waste transfer notes or related records are needed, you agree to cooperate fully and to provide accurate details.
You are responsible for ensuring that no prohibited or dangerous goods are packed with household items or loaded onto the vehicle without disclosure. This includes flammable liquids, explosives, corrosive substances, stolen goods, live animals, or any item whose transport would be unlawful or unsafe. If prohibited items are discovered, we may refuse carriage, unload the item, or notify the relevant authorities where necessary.
We reserve the right to refuse to move items that are too heavy, too large, improperly packed, or likely to cause damage to property, persons, or equipment. We may also stop work if the environment becomes unsafe, if instructions are unlawful, or if continued work would breach health and safety obligations. In such cases, charges may still apply for time worked and reasonable costs incurred.
Any timeframe given for arrival, loading, or delivery is an estimate unless we specifically agree a guaranteed time in writing. Delays may occur due to road conditions, congestion, weather, staffing, or issues at the pick-up or delivery site. While we will use reasonable efforts to meet agreed timings, we are not liable for delay unless it is caused by our failure to exercise reasonable care and skill.
Where storage, packing materials, dismantling, reassembly, or specialist handling are included, those services are provided subject to additional care requirements and may attract separate charges. Items requiring specialist attention should be identified before the move so that suitable arrangements can be made. We are not responsible for problems caused by your failure to disclose special requirements or for assembling items that were not originally designed for repeated dismantling.
Any complaints should be raised promptly so that we have a fair chance to investigate and, where appropriate, put matters right. If a problem is reported after completion, we may be unable to verify the condition of the goods or the premises at the relevant time. This may affect the outcome of any claim or adjustment request, although it does not remove any legal rights you may have.
Our staff, contractors, and representatives may refuse instructions from any person who is abusive, threatening, intoxicated, or interfering with safe operation of the service. We may also suspend work if the customer or any third party places staff, property, or the public at risk. Any such suspension may lead to additional charges or cancellation fees where the suspension is caused by your conduct or the conduct of someone acting on your behalf.
These terms are governed by the law of England and Wales. Any dispute or claim arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If you live in Scotland or Northern Ireland, you may still have rights to bring proceedings in your local courts where required by applicable law.
If any part of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that part shall be severed to the extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in enforcing any right or remedy will operate as a waiver of that right or remedy.
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions for Movers Kennington. The agreement reflects a fair balance between customer protection, operational practicality, and compliance with UK legal and waste handling requirements.